WATC > Training Programs > Supervision, Leadership & HR

Supervision, Leadership & HR




CTB075 Adapting Business to Changing Times

The student will be able to describe and understand the managerial function approach and how the various types of leaderships affect global diverse environments. The student will also learn the value of effective leadership as it pertains to customer service and feedback for all types of business.

CTB065 Business Basics

This course is designed to provide the student with the knowledge of the basic fundamentals of business. The student with learn the current business trends and how a small business is started. The student will be given tools for managing employees.

CTB070 Business Finance I

This course is designed to help students understand the concepts of financial reporting an analysis specifically using the four basic financial statements.  This course will also help students develop an understanding cost behavior and short-run decision analysis.

CTB071 Business Finance II

A continuation of CTB070 Business Finance I.  This course will help students gain an understanding of how to utilize financial concepts and how to make effective decisions.  It will provide the student with basic knowledge of identifying cost concepts as well as the budgeting process. Prerequisite/Core requisite:  CTB070 Business Finance I

CTB030 Keys to Business Innovation

This course provides a foundation of statistical tools to analyze data for critical thinking and decision making.

CTB015 Effective Communication Skills

This is a hands-on course that will teach participants how to communicate using various oral and written methods.  The student will also describe the unique issues associated with the many communication devices used in the workplace.

CTB025 Imaging & Branding

This course provides students with a basic knowledge of how to brand a business and create the image desired. Topics include social media applications and strategies, creating a market plan, target market selection, pricing strategies and some basic international marketing strategy.

CTB016 Implementing & Utilizing Communication Skills

This course is a continuation of CTB015 Effective Communications Skills. The student will be taught how to create, organize, and deliver oral presentations using effective visual aids, and public-speaking techniques.

CTB061 Managerial Decision Making

The student will be able to identify and work with various costing systems such as Job Order Costing, Process Costing, and Standard Costing with variance analysis. Students will also learn about the Budgeting process and be able to analyze cost behavior.

CTB045 Project Management

The content deals with planning, scheduling, organizing, and controlling projects – for example, product development, construction, information systems, new businesses, and special events. The course includes major topics of Strategy, Priorities, Organization, and Leadership. Primary class emphasis is on the project management process and tools.

CTB050 Setting the Groundwork

This course is designed to provide the student the knowledge of how to set the groundwork for a successful business and the environmental forces that affect managerial decisions.

CTB055 Supervisory Training 101

This course is designed to help the student understand and gain tools in the role of supervisor. It will provide the student a foundation in how to lead people, teams, and understand the relationship between employee and employer.

CTB056 Supervisory Training 102

This course is a continuation of CTB055 Supervisory Training 101. The student will gain further skills and tools in communication, leading and empowering employees.
Prerequisite/Core requisite: CTB055 Supervisory Training 101

CTB060 Supervisory Training w/Emphasis on Performance Management

This course is a further continuation of Effective Meetings. The student will explore more advanced topics of the human resource environment. The student will be given tools for recruiting employees and to develop training programs.

CTB095 Technology Basics

The student taking this course will be able to identify components of Google Adwords as a form of advertising.  Students will also be able to identify talent management and how that affects training of the workforce with regard to social media and technological tools such as the Internet and web page design.

CTB090 Time Management

The student taking this course will be able to understand time management concepts such as self-management principles. This course will allow the student to identify which time management style works best for them and provide the tools for students to gain control of their own time management skills. Students will learn how to analyze their own situations and learn how to set goals based on that analysis.





OPM 105 Operations Management for Organizational Success 3 Cr Hrs

Introduces and applies the components of the continuous improvement philosophy and process to the operations of organizations. The study of dynamic management involvement and the use of continuous evaluation tools are reviewed and applied. These include applied management techniques and statistical measures of business processes.

Register for Operations Management for Organizational Success now!


Professional Certificate in Project Management

The Project Management Certificate of Completion develops a thorough understanding and practical application of the universally recognized tools every project manager needs. This professional certificate lays a solid foundation in project management principles to ensure successful project planning from start to finish. The skills gained will complement the student’s pursuit of the prestigious PMI Project Management Professional (PMP) credentials recognized by companies worldwide for project management excellence.

Project Management
The purpose of this course is to acquaint the students with Project Management. Project Management is a vital tool for business to remain competitive. Companies are investing increasing effort towards projects. The future promises an increase in the importance and role of projects contributing to the strategic direction of organizations.

Managing Project Teams
The student will learn practical, hands-on techniques for overcoming major project team dysfunctions while developing skill sets in team selection and formation, facilitating team meetings and effectively communicating within the team as well as with sponsors.

Project Leadership & Communication
This course will equip project managers with the skills they need to lead and communicate effectively in a project environment, especially in projects where they do not have direct authority over other members of the project team. The student will learn that without the proper tools successful leaders employ, even the best planned project can end in failure.

Project Management for IT Professionals
This course is designed to address the challenges IT professionals face and will provide the student concrete techniques to manage projects of all sizes. The student will learn to maximize control over IT projects by using proven project management techniques, tools, standards and practices.

Project Scheduling & Cost Management
Cost management and a well-constructed schedule are the backbone of any successful project. A project’s schedule brings the entire picture of a projects lifecycle into focus, giving clear and concise expectations of project milestones and completion date. Detailed cost management ensures a projects benefit and vitality; largely determining its ultimate success and justification. This course will equip the student with critical, working knowledge needed to put together winning projects that meet the constraints of time and budget.

Project Scope & Definition

One of the biggest steps taken to ensure the success of a project is to accurately define the scope and definition. Setting the wrong goals for a project will quickly ruin it, regardless of how hard it is worked. Learning the correct steps for determining the outcome of a project and the step-by-step process to achieve those outcomes is the defining principle of this course.

Risk Management with Quality Control & Analysis

Every project experiences risk; but how risk is understood, identified and managed can help pave the way to success. This course will give the student the techniques to understand, define and identify risks to your projects. The student will learn to consider the total costs of risk in relation to the projects and real solutions to handle and mitigate project risk. The student will also gain a fundamental understanding of the risk management process and how it applies to their work. In addition the student will learn the steps needed to apply the most effective tools in quality including flowcharts, Pareto analysis, Fishbone diagrams, Statistical Quality Control (SQC) and Process Capability. The student will have an understanding and tools to solve the challenges of controlling quality.

Microsoft Project

The student will be able to enter tasks, enter and assign resources and utilize the viewing functions. This course teaches the student to work with the resources, learn to balance the project and update and check the project. This course provides techniques and tools for multiple projects. Budgeting from Creation to Application Industry trends have caused companies to become leaner than in the past. This has driven students to broaden their areas of expertise and has amplified the need to understand numerous functional areas of business. This essential course in budgeting will provide the student the ABCs of putting together a workable budget, a working knowledge of fundamental accounting practices, the successful methods for projecting revenues and expenses and will demonstrate proven ways to improve the budgeting process. The student will also learn how a control system works and how to monitor, analyze and respond to budget variances. In addition, the student will take an in-depth look at capital budgeting.

Business Modeling & Data Analysis

The student will learn the practical steps to analyzing business data which will help optimize current operations and determine the outcomes of your decisions. Students will be given the tools to make better decisions, use more information and have better support for the decisions made.

Gathering & Managing Software Requirement Essentials

This course will provide hands-on experience and real-life applications to completing comprehensive system analysis and design deliverables. The student will learn condensed formatting for team schedules and how to bridge the line between business and IT personnel. The student will learn techniques to accomplish key milestones to increase project success rates. The student will learn how to ask the important questions to elicit the correct answers.

Strategic Negotiations

This course will provide high level executive development to refine skills and abilities to increase the student’s success at the negotiating table.

Supply Chain Management

Supply Chain Management introduces the building blocks of Supply Chain Strategy and the relationship with SC corporate strategy. Defines the elements of Supply Chain Management, including the importance of collaboration and partnering in a competitive business environment. Discusses the need for measures to manage the business and how the financial aspects are affected by SCM. Discusses outsourcing and why companies outsource to remain competitive.






PHR/SPHR Preparatory Course

The SHRM® Learning System Course

This professional development program is designed for two audiences:

  • Participants seeking continuing professional development and a broad overview of the field, and
  • Participants preparing to take the Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification examinations administered by the HR Certification Institute.

This program’s instructor has an outstanding record of participants passing the certification exams.

The program uses the SHRM® Learning System which is updated with current HR policies and legislation. As a professional development tool, the Learning System can increase a participant’s knowledge of the field of human resources and provide current reference of HR practices. As a certification preparation tool, the Learning System has a measurable track record of success for those qualified to sit for the exam.

This course is offered in partnership with the Society for Human Resource Management (SHRM). The course investment includes all course materials but does not cover registration for the PHR or SPHR examinations.

By enrolling in this course, you’ll benefit from

  • An experienced instructor.
  • Interaction with peers.
  • A dynamic classroom environment that enhances learning.
  • Classroom expectations and assignments that help you stay on track.

Course Details

PHR/SPHR Certification Preparatory Course – 1 to 3 credit hours

Prepare for the PHR or SPHR certification exam using the SHRM Learning System. This preparation course employs a blended learning approach, which incorporates the full scope of the HR Certification Institute’s body of knowledge. Through classroom sessions, homework exercises consisting of sample tests and periodic progress checks, the student gains the knowledge base in preparation for the PHR or SPHR certification exam.

Course Content

The SHRM Learning System course features printed workbooks, over 1600 test questions, an online resource center and The SPHR Preparation Book, designed especially for SPHR candidates. The course covers:

Module 1: Strategic Management

Includes the role of human resources in organizations, the strategic planning process, scanning the external environment, organizational structure and internal HR partners, measuring human resources effectiveness, ethical issues affecting human resources, human resources and the legislative environment.

Module 2: Workforce Planning and Employment

Covers key legislation affecting employee rights, privacy and consumer protection, EEO/Affirmative Action, gender discrimination and harassment, organizational staffing requirements, job analysis and documentation, recruitment, flexible staffing and selection, employment practices, organizational exit, employee records management.

Module 3: Human Resource Development

Examines key legislation, human resource development and the organization, adult learning and motivation, assessment of HRD needs and the organization, career development, developing leaders, organizational development initiatives, performance management.

Module 4: Total Rewards

Includes key legislation, total compensation and the strategic focus of the organization, pay administration, compensation systems, introduction to benefit programs, government-mandated benefits, voluntary benefits, compensation and benefit programs for international employees, evaluating the total compensation system and communicating it to employees.

Module 5: Employee and Labor Relations

Cover key legislation affecting employee and labor relations, employee relations and organizational culture, employee involvement strategies, positive employee relations, work rules in union and nonunion environments, effective communication of laws, regulations, and organizational policies, discipline and formal complaint resolution, union organizing; unfair labor practices, collective bargaining, strikes and secondary boycotts, public-sector labor relations, international employee and labor relations.

Module 6: Risk Management

Examines key legislation, safety, health, security.


Program Requirements: There are no admission requirements to take this program, however certain criteria must be met for participants taking the PHR or SPHR exam. To apply for either the Professional in Human Resources (PHR) or the Senior Professional in Human Resources (SPHR), candidates must have two (2) years of HR exempt-level experience. (education may no longer be substituted for a portion of this experience). For more information, see the certification information handbook for fees and other details at www.HRCI.org.

For More Information contact Michelle Ruder, 316.677.1891 (W) 316.253.2910 (C)