WATC > Contact > Student IT Help Desk
 

Student IT Help Desk

Trouble logging in?

Here are some things to check:

  • Are you typing your Password correctly? Passwords are case-sensitive.
  • Is your Caps Lock on?
  • Are you confusing the letter “O” with the number “0″?
  • Are you confusing the letter “l” with the number “1″?

First time user?

Here are some things to know:

  • Your User ID & Password is the same for all WATC systems (Network, WebMail, Angel, myWATC).
  • Your User ID should be your first initial and your last name. e.g. John Smith = jsmith (not case sensitive). Exceptions are if you have the same first initial & last name as a previously enrolled student. In this case your user ID would have a number appended to it (i.e. a 1, 2, etc.). For example if a John Smith enrolled, and WATC already had one jsmith, your user ID would be jsmith1.
  • NOTE:Before you can log into Angel, WebMail or myWATC for the first time you must change your default password: It can be changed by:

Returning user?

If you had successfully logged in previously, but are now having problems, it may be that your password has expired (WATC passwords expire and must be changed every 90 days). In order to change your password you must reset your password using our self service password reset system by using the following link: https://reset.watc.edu/SpecOpsPassword/Reset/Reset.aspx

Need to change your password?

Password rules are as follows:

  • Must be a minimum of 8 characters in length.
  • Must contain a minimum of 1 lower case letter.
  • Must contain a minimum of 1 upper case letter.
  • Must contain a minimum of 1 numeral (number).
  • Cannot contain your name, the word “password”, or the word “WATC”.
  • Cannot be a repeat of the last 5 passwords used.

WATC Student Help Desk hours

DAYS HOURS
Monday – Thursday 8:00 AM – 9:00 PM
Friday 8:00 AM – 5:00 PM

The Student Help Desk is not available when the college is closed.

Contact the WATC Student Help Desk

Primary contact method is by email. The secondary contact method (if no access to email) is to call 316-677-9906. The email address should be the primary method of contact. The use of the phone number should be reserved only for these times when a student cannot logon to send an email. Trouble calls via email can be submitted 24/7 but will only be answered during posted times. Any phone calls received outside posted hours will go to voicemail and will be returned during the next listed time period.

Make a suggestion to IT

The IT Department values your suggestions and comments so that we may provide the best IT Services our resources allow. Please leave a suggestion or comment for us by clicking on this link.

Acceptable use policy

The purpose of this policy is to set forth guidance and policy with regard to acceptable use standards for College computing and information technology resources. Network Services Acceptable Use Policy for Students, Faculty, Staff and Visitors.

Get the Mobile App!

 

 

Get your WATC email on your phone or tablet

The easiest way to get WATC email is on an iPhone/iPad or Android smartphone/tablet.

To do this, open the email application on your device. You will then need to add a new “Exchange” account.

Devices may vary but usually you may do this by going to “Options” then “Add Account”.

Then follow these steps:

1. For Email enter your WATC email address

2. Enter outlook.com or outlook.office365.com for Server

3. Leave Domain blank or optional

4. Enter your WATC email address again for Username

5. Enter your Password

6. Turn SSL ON or if on Android go ahead and enable “Use secure connection” and “Accept SSL certificates.

7. Click Done or Next and verify your account by checking to see if your email is now synchronized.

 

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