Student IT Help Desk

Trouble logging in?

Here are some things to check:

• Are you typing your Password correctly? Passwords are case-sensitive.
• Is your Caps Lock on?
• Are you confusing the letter “O” with the number “0″?
• Are you confusing the letter “l” with the number “1″?

First time user?

Here are some things to know:

• Your User ID & Password is the same for all WATC systems (Network, WebMail, Angel, Firefly).
• Your User ID should be your first initial and your last name. e.g. John Smith = jsmith (not case sensitive). Exceptions are if you have
  the same first initial & last name as a previously enrolled student.  In this case your user ID would have a number appended to it (i.e. a 1, 2,
  etc.). For example if a John Smith enrolled, and WATC already had one jsmith, your user ID would be jsmith1.
• NOTE: Before you can log into Angel, WebMail or Firefly for the first time you must change your default password:  It can be changed by:
  • Logging into a PC on a WATC campus
  • Click on the “Forgot Password? Click here” link located on the Firefly login page
  • Or use the following link: https://reset.watc.edu/SpecOpsPassword/Reset/Reset.aspx

Returning user?

If you had successfully logged in previously, but are now having problems, it may be that your password has expired (WATC passwords expire and must be changed every 90 days). In order to change your password you must reset your password using our self service password reset system by using the following link: https://reset.watc.edu/SpecOpsPassword/Reset/Reset.aspx

Need to change your password?

Password rules are as follows:

• Must be a minimum of 8 characters in length.
• Must contain a minimum of 1 lower case letter.
• Must contain a minimum of 1 upper case letter.
• Must contain a minimum of 1 numeral (number).
• Cannot contain your name, the word “password”, or the word “WATC”.
• Cannot be a repeat of the last 5 passwords used.

WATC Student Help Desk hours

Contact the WATC Student Help Desk

Primary contact method is by email. The secondary contact method (if no access to email) is to call 316-677-9906.

The email address should be the primary method of contact. The use of the phone number should be reserved only for these times when a student cannot logon to send an email. Trouble calls via email can be submitted 24/7 but will only be answered during posted times. Any phone calls received outside posted hours will go to voicemail and will be returned during the next listed time period.